# GrayCRM — AI-Friendly Content Guide

> GrayCRM is an API-first, AI-native CRM for contacts and properties. Built for AI agent coordination with flags, attributes, and tags.

## Product Overview

GrayCRM is a multi-tenant SaaS CRM designed specifically for AI agents and developers. It provides a RESTful API with bearer token authentication for managing contacts, properties, and their relationships.

## Key Features

- **API-First Architecture**: Full REST API with JSON responses, bearer token auth, rate limiting, and idempotency keys
- **AI-Native Flags & Attributes**: Flexible key-value flags and custom attributes designed for AI agent coordination
- **Real-Time Webhooks**: 14 event types with automatic retries and HMAC signature verification
- **Multi-Tenant**: Subdomain-based tenant isolation with UUID primary keys
- **GDPR Compliant**: Built-in data export and erasure capabilities
- **Batch Operations**: Process up to 100 records per batch API call
- **Full Audit Trail**: Immutable audit log for all data changes
- **App-Tag Segregation**: Run multiple integrations against one CRM without data collision

## API

- Base URL: `https://{tenant}.graycrm.io/api/v1/`
- Auth: Bearer token (`Authorization: Bearer gcrm_live_...`)
- Docs: https://graycrm.io/docs/api

## Key Endpoints

- `GET /api/v1/contacts` — List contacts with search, filter, pagination
- `POST /api/v1/contacts` — Create a contact
- `GET /api/v1/properties` — List properties
- `POST /api/v1/batch` — Batch create/update/delete operations
- `GET /api/v1/search` — Global search across contacts and properties
- `GET /api/v1/audit_events` — Audit trail

## Pricing

- Free: 100 contacts, 1,000 API calls/day, 1 API key, 1 user
- Starter ($29/mo): 10,000 contacts, 100,000 API calls/day, 5 API keys, 5 users, 5 webhooks
- Professional ($99/mo): 100,000 contacts, 1,000,000 API calls/day, unlimited API keys, 25 users, 25 webhooks
- Enterprise: Custom limits, unlimited everything, dedicated support, SLA guarantee

## Links

- Website: https://graycrm.io
- Features: https://graycrm.io/features
- Pricing: https://graycrm.io/pricing
- API Documentation: https://graycrm.io/docs/api
- Contact: https://graycrm.io/contact
- Privacy Policy: https://graycrm.io/privacy
- Terms of Service: https://graycrm.io/terms